Withdrawal on hold

Clear KYC at Slotexo Casino once

Licence rules require the check before your first withdrawal, and our team usually clears it in 11 hours.

Start verification now

Malta Gaming AuthorityLicensed under MGA/B2C/934/2014, operating since 2014 with eCOGRA and GLI audit oversight.

Clarity first

Plain facts on identity papers

One table clears up the usual worry about who runs the check and how long it takes.

Who runs it

Slotexo Casino Ltd.

Licence held

Malta Gaming Authority, MGA/B2C/934/2014

How long

11 hours

Latest point

Before your first withdrawal

Questions to

[email protected]

Minimum age

18+

Before you send

Send documents that pass straight away

Use this the moment the site asks for documents, whether at sign-up or before a withdrawal.

Encrypted from the start

Open your profile and find the verification area, where upload slots sit beside each document type. Files travel under 256-bit AES encryption.

Sharp copy beats a retake

Photograph your ID flat on a dark surface in daylight, with all four corners inside the frame. Avoid flash glare that hides the photo strip.

Full page, no edits

Send a recent bill or bank statement showing your name and the address you registered, page one only. Crop out nothing the checker needs to read.

Answer each query fast

Watch your inbox for a confirmation, a resend request or a routine source of funds question; the licence requires it and it is never an accusation.

Document guide

What sits behind your withdrawal

This table settles which copy proves what, so your first upload is the last one.

Proof of identity

ConfirmsYour name and date of birth

Must showPhoto page, all corners visible

Proof of address

ConfirmsWhere you live

Must showFull page, name and address

Payment method confirmation

ConfirmsThat the card is yours

Must showName and card edge visible

Withdrawal pending

The four moments a check lands

Read this and you will recognise each trigger before it holds up a payout.

The age gate

Sign up and the casino confirms you are 18+ before anything else, checking your name, date of birth and address against your photo ID.

A payout that clears

Request your first payout and the full set is due: proof of identity, proof of address and payment method confirmation, read before the money moves.

Why did it bounce back?

A nickname or a dropped middle name stalls the file; the usual ask is a fresh copy plus a quick correction to your profile.

Show the account is yours

Add a card or wallet you have not used before and the casino matches it to your name, asking for payment method confirmation.

Routine paperwork, not an accusation

The Malta Gaming Authority license MGA/B2C/934/2014 obliges Slotexo Casino to know where player money comes from. Expect the request as your play grows: it is routine AML work, never an accusation.

Keep these five document types within reach before the request lands.

recent bank statements
payslips or an employer letter
tax return summaries
proof of a property sale
pension or benefit statements

A re-send that works first time

Show the whole page. A trimmed screenshot hides the corners that prove the page is real, so the reviewer cannot accept it. Upload the full page, edges included Send the original file, not a screenshot

Align your profile first. One letter out in your surname, or an old address still on the account, breaks the match the reviewer needs. Update the profile before you resend Match the spelling on your ID exactly

Expired then, refused now. An expired licence or passport fails the age and identity rule on its own, whatever else the file contains. Photograph the current ID you hold Send both sides of the new card

Quick reads

Change of name, phone uploads and other niggles?

Read these seven answers and you will know exactly how to handle your paperwork without a second upload.

I've married since signing up — what if my name changed?+

Send us the certificate or updated identity document matching the new name, and our verification team will update the file. Your old paperwork on record stays linked to the same account, so nothing is lost.

Who actually licenses Slotexo Casino, and under what number?+

Slotexo Casino Ltd. holds a Malta Gaming Authority licence, number MGA/B2C/934/2014, and has done since 2014. That licence is why the identity check is compulsory and not something we can skip.

Are my documents safe once I send them over?+

They are protected with 256-bit AES encryption in transit and at rest, and only the verification team can open them. We use them for the identity check and nothing else, and our auditors eCOGRA and GLI review how that data is handled.

Can I upload the documents from my phone instead of a laptop?+

Yes. The upload panel takes photos straight from your phone camera, so long as the whole page sits in frame and the text reads cleanly. Save the shot as a normal image file rather than sending it through a messaging app, which can shrink the detail.

When is the check done — before depositing or only later?+

At the latest, verification is complete before your first withdrawal is released. We may request it earlier, at registration or at your first deposit, so having the paperwork ready keeps things moving.

Why does the casino want to know the source of my funds?+

Our licence obliges us to run anti-money-laundering checks, and the source of funds question is part of that routine. It is not a suspicion of you personally — it simply shows where the money you play with comes from.

Will I have to send my documents in again further down the track?+

No, in normal circumstances one approved set covers your account for good. Only an expired document, a name change or an unusual activity pattern brings a fresh request.