Stuck Mid-Spin

Contact Slotexo Casino and Reach a Real Person

Reach the team by live chat, e-mail at [email protected] or phone on +61 2 0009 4707; support answers around the clock.

Contact Support Now MGA/B2C/934/2014

Paid today

422,731 A$

5,113 Players online

Malta Gaming AuthorityLicensed under MGA/B2C/934/2014, operating since 2014 with eCOGRA and GLI audit oversight.

Fast verified payoutsA$53M paid weekly, 22-minute average withdrawal time, up to A$86,000 per transaction.

Data protection standard256-bit AES encryption across all transactions and personal data, QUINEL ADR available.

Contact Menu

You Need a Person, Not a Queue

Nobody wants to repeat the same story twice, so each route below goes straight to a person.

No Queue, Just Chat

Best for quick questions about a bonus or a locked game; chat answers in about two minutes and never asks for your password.

Start Chat

Documents To Send

Write to [email protected] with screenshots or account details attached; replies land within six hours, which suits anything that needs a written record you can keep.

Write To Us

Deposit Went Missing

Call +61 2 0009 4707 for anything urgent, such as a deposit that never landed; a real person answers in about two minutes, at any AEST hour.

Call Now

Six Key Facts

Australian Players, Not Overseas Queues

Everything here settles the local details: the number, the clock, the languages and who supervises the licence.

Reaching Us

Australian phone+61 2 0009 4707

Support time zoneAEST

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Supervision

Licence and regulatorMalta Gaming Authority, MGA/B2C/934/2014

Help Lines

Gambling helpGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

Not to the Casino, to Someone Else

Gambling Help Online, Lifeline Australia and BetStop National Self-Exclusion Register all work independently of Slotexo Casino. They cost nothing to use, they answer in Australia, and they do not report anything back to us.

Gambling Help Online. Counsellors and online chat cover the whole of Australia, with a helpline that stays free and private.

Lifeline Australia. Crisis supporters pick up at any hour for anyone whose gambling stress has spilled into daily life.

BetStop National Self-Exclusion Register. One registration blocks you from licensed Australian operators, and the block can hold for a set period.

Wrong Queue Again

Send Your Question to the Right Desk

Questions get sorted by department here, and complaints start with support before the Malta Gaming Authority.

Accounts

Support and general questions[email protected]

Verification and ID checks[email protected]

Payments

Deposits and withdrawals[email protected]

Everything Else

Complaints, support first[email protected]

Privacy and personal data[email protected]

Business and partnerships[email protected]

Slotexo Casino Operator

A Name, A Licence, A Written Contact

After this table you will have named the company, its licence and the desk that answers in writing.

Company

Legal NameSlotexo Casino Ltd.

Company NumberC-81309 (Malta)

Registered AddressSpinola Road, St Julian's

Licence

RegulatorMalta Gaming Authority

Licence NumberMGA/B2C/934/2014

Written Contact

Support E-mail[email protected]

You Want An Answer

Quiet Hours Are Not A Thing Here

After reading you will know how long each channel takes and which clock the hours follow.

Live Chat

Chat HoursAvailable around the clock

Chat First Reply2 minutes

Time ZoneAEST

E-mail

E-mail Address[email protected]

E-mail Reply6 hours

Phone

Phone Number+61 2 0009 4707

Phone Waiting Time2 minutes

Slotexo Casino Gets You Ready

Gather these five details and your first reply usually resolves the whole query.

Registered e-mail address on the account
Player ID or account number
Screenshot of the issue
Payment method and last transaction
Copy of your proof of address

Complaint Route

A Clear Route Past The First Reply

After reading you will know the four steps from a written complaint to the regulator.

A Dated Trail For You

Write to [email protected] with your account number, dates and what you expected. Support logs the case and answers in writing, so nothing rests on a spoken word.

One Thread, Full History

Read the reply and check it covers each point you raised. If anything is missing or unclear, reply on the same thread rather than starting a new one, so the history stays in one place.

When You Are Still Unsatisfied

Ask for a review by a manager when the reply does not settle the matter. A senior handler re-reads the case and sends a final written position on your complaint.

Escalation To The Regulator

Take the case to the Malta Gaming Authority if that final position still leaves you unsatisfied. The regulator holds the licence named on this page and takes complaints about licensed operators.

Answers Before You Ask

Straight Answers on Reaching Us

Five plain answers that clear up what most Australian players ask before they reach support.

trustHow long does it take to get through at night?+

Have your registered email address and your full name to hand; support finds your account with those two details alone. Nothing else is checked, and no one on any channel will ever ask for your password. A quick note of the question itself also saves a reply.

trustWhat happens when I write in a language that is not English?+

Four languages are covered: English, German, Finnish and Norwegian. Write in English and an Australian-speaking agent answers in English, with the same team handling the queue around the clock. Every reply lands straight in your inbox, whatever hour you write.

trustWhat if I want to check who holds my licence?+

Malta Gaming Authority holds the licence, numbered MGA/B2C/934/2014, with Slotexo Casino Ltd. as the licence holder. If a complaint stalls after our own review, that regulator is the next step named on your paperwork. The company number is C-81309 (Malta).

trustWhere do I request a copy of what you hold?+

Send the request to [email protected] and the data team handles copies and deletions from there. Expect identity checks first, since the file cannot be handed to the wrong person. Replies come back by email once those checks clear.

trustDo I need to verify before my first payout?+

Verification is quoted at eleven hours once all three documents arrive: proof of identity, proof of address and confirmation of your payment method. Blurred or cropped files add time, so sharp, complete images keep the clock short. Withdrawals wait until that step clears.